Technical Support & Customer Success Specialist at Digismoothie

Who we are looking for

We are looking for a new member of our Customer Success team to help us handle the support of our apps, which includes advanced customer support and basic technical support, based on your experience (99% via chat or email).
Your main responsibilities will include integrating our apps into the themes of customer stores, investigating possible issues and incompatibilities, and cooperating with our product and development teams.
We expect you to enjoy communicating with customers, always be willing to go the extra mile to make them happy, and maintain the quality of support that we have been striving for since day one as we believe that great support is a crucial part of a successful product.
We are a team that is available 24/7, so it would be great if you could be online between 9 am to 5 pm CET on weekdays. Currently, we’re a team of four located in Europe and Asia.

Requirements

Great communication skills and fluency in both Czech and English are required. Although most of our customers are based in English-speaking countries, we also support local customers due to some of our apps dedicated to the local market.
Basic knowledge of HTML, CSS, and JavaScript (the development team will have your back).
A customer-centric mindset is a must.
Positive and creative thinking. You will be a key part of our product development team. Your ideas and out-of-the-box solutions can be backlogged and implemented in the product as we are building truly customer-centric apps.

Why join us

We are no startup, "business as usual" company, or even corporate. We are a dynamic company that combines the best from each world. A company where people enjoy working and create value.
We don't have any external investors (neither are we looking for any). Everything we do is bootstrapped. We do things our way – things that just make sense to us and our clients. Common sense, data quality and customer focus are our core values.
If you're interested in e-commerce, you will have the opportunity to cooperate with experts from companies like Google, Avast, Isobar, or Expando.
The apps and online stores that we create have a significant impact on the businesses of our partners, often seen immediately. We are confident in our ability to provide additional value and enhance the overall success of our clients.
We operate as a truly remote-first and async-first company, allowing you to choose your place and time for work. We care about outputs and results.

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Benefits

Work from anywhere and flexible working hours

Company hardware if needed

Education and sports contributions

25 days of vacation and 5 sick days

Recruitment process

We know your time is precious and are strong believers in efficient and brisk recruitment. That’s why our hiring process is online end-to-end:

Our first chat will be an intro call, where we’ll outline Digismoothie as a company and the projects that are currently underway.
Then you’ll get a practical assignment, which will give you a better idea of what your job would be like, along with a chance to demonstrate your talent and strengths.
The final step is meeting the team, discussing your solution and answering any remaining questions.

It’s worth mentioning that every role is different, and that can be reflected in the hiring process. What goes without saying, on the other hand, is that we put high value on honesty and transparency.

Interested?

Let us know using the application form below, and we'll schedule a video call to discuss our mutual expectations.

We'll talk about the way of working in our team and what's your preference. We'll discuss your experience – what projects or products have you worked on and what were your responsibilities. Last but not least, we'll discuss the expected terms and conditions.