17TRACK is a Shopify app that allows merchants to provide their customers with a seamless order tracking experience. With support for over 1,500 carriers and a customizable tracking page, businesses can easily manage their shipments and keep their customers informed about the status of their orders.
The app offers you a simple shipment management dashboard. There, you can monitor shipment statuses, filter orders by transit time, carrier, etc. You can easily sync your order data to 17Track, as well as import and export the details for all or chosen shipments.
17TRACK can be a nice tool for businesses operating globally. It supports 27 languages, allowing businesses to provide a localized experience to customers in different regions. Plus, it’s connected to over 1,500 carriers, including USPS, Cainiao, YunExpress, and Royal Mail.
The app also lets you create a self-service tracking page, which will allow customers to quickly and easily track their orders without having to contact support. This can reduce the workload for support staff and improve the overall shopping experience for customers. You can customize the page to match the store’s branding and your design preferences. This can help create a consistent and professional look across all customer touchpoints.
Other helpful features include triggered emails: the app can automatically send emails to customers as soon as their order status changes. This can help keep customers informed about the progress of their orders and reduce the number of support requests related to order status updates. On top of that, with the buyer protection feature, you can add a widget that offers customers to protect their orders against loss, damage, or delay for a small extra fee. This is a great upselling opportunity, and it can increase the level of trust customers put in your business.
17TRACK offers a range of pricing plans to fit businesses of different sizes and shipping volumes. The free plan allows for 200 shipments per month. It includes real-time tracking, delivery notifications, and the ability to create a branded tracking page.
For businesses with higher shipping volumes, there are three paid plans: Essentials ($9/month for up to 500 shipments), Pro ($28/month for up to 1,000 shipments), and Business ($48/month for up to 2,000 shipments). All paid plans include the same features as the free plan, with the added benefit of increased shipment allowances. There is a charge of $0.08 per extra shipment above the monthly allowance for each paid plan. Surprisingly, the free trial is available for a whole year.
