In e-commerce or marketing, returns refer to the process where customers return a product they have purchased for a refund, exchange, or store credit. Returns are an important aspect of online shopping as they allow customers to have peace of mind when making a purchase, knowing that they can easily return or exchange a product if it does not meet their expectations or if it is damaged. Retailers typically have return policies in place that outline the conditions under which returns are accepted, such as the timeframe for returns, the condition of the product, and the method of refund or exchange. Handling returns efficiently and effectively is crucial for maintaining customer satisfaction and loyalty in e-commerce businesses.
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