With Channel.io, you can integrate a live chat and set up chatbot interactions on your store. The chatting widget is completely customizable so that you can match it to your store’s design. Plus, all conversations can be managed with the help of mobile apps.
The app not only has chatting functionality but also serves as a CRM system. By syncing customer data from Shopify, Channel.io will help you get a full picture of who you’re talking to so that you (and your support agents) personalize your messaging.
Channel.io also provides you with analytics: you can track views and clicks of different messages to see what works well and what can be improved.
The free plan of Channel.io includes unlimited chats and team members, widget customization, and major integrations. Paid plans also give access to chat history and search, CRM functionality, chatbot, analytics, and other extra features. The monthly price depends on the number of monthly active users: $36 for up to 3,000; $60 for up to 8,000; $84 for up to 20,000; etc.
