With customer attribution costs steadily increasing, the way you retain customers becomes of critical importance. Conversational commerce and customer service excellence are extremely valuable in building lasting relationships and boosting loyalty. 

One of the aspects here is in-store chatting: if you don’t have any live chat or chatbot to answer visitor queries, you should consider integrating one. It can be done easily and with no coding if you choose the right Shopify chat support app. 

Studies show that a live chat can increase store conversion rates by up to 4%. In turn, over 40% of consumers admit to using chatbots for making purchases. To ensure the best results in attracting more conversions, work with both: set up automated responses for typical queries and navigate users to real chat agents for complex issues. 

For now, let’s see what are the best Shopify apps for live chats and chatbots.