With Willdesk, you can integrate a live chat on your store and manage conversations from there and social media (Facebook Messenger and WhatsApp). If you run multiple stores, you’ll also be able to control your conversations in one inbox.
The Willdesk app equips you with customer details and orders in each ticket so that you can personalize your messaging and make it as relevant as possible. Plus, you’ll get access to mobile apps to handle customer issues from any place.
The live chat widget created with the help of Willdesk is fully customizable to match your brand, and it can be translated into one of the 40+ available languages.
Willdesk also helps you let customers resolve issues even before they reach real agents. You can show them FAQs, order tracking (via Parcel Panel and Trackingmore integrations), and other details accessible for self-service.
The free plan of the app includes unlimited agents but up to 100 conversations and 20 self-tracked orders. It supports multiple stores and gives access to all major features (social media, FAQ, email). Paid subscriptions—Basic ($9.90 per month), Pro ($29.90 per month), and Advance ($99.90 per month)—will give you more conversation and tracking limits.
