A helpdesk is a centralized system or department within a company that provides technical and customer support to users or customers. In the context of e-commerce or marketing, a helpdesk may be used to assist customers with product inquiries, order tracking, technical issues, or any other questions or concerns they may have. Helpdesks can be in the form of a phone hotline, email support, live chat, or a ticketing system. The main goal of a helpdesk is to provide timely and effective assistance to customers in order to enhance their overall experience and satisfaction with the company.
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